Welcome to Nairobi Electronics Warehouse. We value our customers and aim to ensure every purchase meets your expectations. Please read our Refund & Returns Policy carefully.
1. Returns Eligibility
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Products may be returned within 7 days of purchase with a valid receipt.
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Items must be unused, in original packaging, and with all manuals and accessories intact.
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Items such as software, printer ink, batteries, and clearance sale items are non-returnable unless defective.
2. Damaged or Defective Products
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If your item arrives faulty, defective, or damaged, please notify us within 48 hours.
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Once verified, we will offer a replacement, exchange, or full refund.
3. Refunds
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Refunds will be processed using the original payment method (M-Pesa, Card, or Bank Transfer).
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Refunds may take 3–7 business days depending on your provider.
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Delivery fees are non-refundable, except where the product was defective or incorrectly supplied.
4. Warranty
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Most products come with a manufacturer’s warranty.
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Warranty covers manufacturing defects only and excludes damage caused by misuse, accidents, or unauthorized repairs.
5. Return Process
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Contact us at [Insert Phone/Email] with your order details.
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Our support team will guide you on the return steps.
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Deliver the item to our warehouse or request collection (collection fees may apply).
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After inspection, we will process your replacement, exchange, or refund.
6. Important Notes
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Returns that do not meet our policy conditions may be declined.
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Approved refunds or exchanges will be confirmed in writing by our support team.